You can cancel your subscription or trial membership from the link in your
welcome e-mail or the FAQ page. You can also contact our support team at support@rapid-learn.com or call +44 20 4578 1409 (UK & EU) or +1 855 729 9839 (USA).
Please note that you will not be entitled to a refund for any partial-month
subscription periods or unused services. If you cancel your subscription or
trial membership, you will have access to the services till the end of the paid
period. No fees will be charged after the end of this paid period.
If you are dissatisfied with the service provided, you may contact our
Support for a refund. In such a case, we will investigate the situation and
consider various factors such as complaints from other users or customers’
comments, data on how you used the Site, etc. We will only refund the most
recent payment within the subscription. Such a refund will result in the
immediate cancellation of the subscription.
In case of any billing dispute, please contact us to attempt settlement
before engaging any third party, credit card company, or bank. We will duly and
promptly assess your complaint.
